Frequently Asked Questions
Everything you need to know about shopping the latest trends at Our New Arrivals.
How long does shipping take for new arrivals?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their fashion fix faster.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate pieces from various designers, we recommend checking the specific measurements for every new item to ensure the perfect fit.
Do you restock items that are sold out?
Because we focus on 'New Arrivals,' many of our pieces are limited edition. However, you can sign up for back-in-stock notifications on the product page to be alerted if a return or restock occurs.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
At Our New Arrivals, we prioritize partnerships with manufacturers who follow fair labor practices and sustainable production methods to ensure your style is guilt-free.